Privacy Policy

Introduction

Welcome to DeepQuery, an enterprise of Presear Softwares Pvt. Ltd. We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform, DataNex, including the Knowledgebase Query Engine and AI Agents, and associated services. By using our platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: Includes your name, email address, contact details, business information, and other information you provide during registration or interaction with our platform.
• Usage Data: Information on how you access and use our platform, including IP addresses, device types, browser types, and the pages visited on DataNex.
• AI Training Data: Data you provide to train and improve our AI models, including data from Knowledgebase Query Engine interactions, AI Agent queries, and other inputted datasets.

How We Use Your Information

Your data is used for the following purposes:

• Providing Services: To deliver DataNex’s platform services, including the Knowledgebase Query Engine and AI Agents.
• AI Model Training: To improve the performance and accuracy of our AI models through data inputs.
• Customer Support: To assist with technical issues, inquiries, and provide customer service.
• Communication: To send important updates about our services, platform changes, and other relevant communications.
• Legal Compliance: To comply with applicable laws, including data protection laws such as GDPR, CCPA, AICPA SOC, and PCI DSS.

Data Sharing and Disclosure

We do not sell your personal information. However, we may share your information in the following situations:

• With Service Providers: Third-party vendors and service providers who assist in delivering our services and have access to your data in order to perform services on our behalf.
• Business Transactions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.
• Legal Requirements: If required by law or in response to legal requests from authorities, we may disclose your information to comply with regulatory obligations.

Security of Your Data

We employ administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, misuse, and disclosure. This includes:

• PCI DSS Compliance: Ensuring that payment transactions made via our platform are secure and compliant with PCI DSS standards.
• SSL 256-Bit Encryption: Encrypting all sensitive data transmitted through our platform using 256-bit SSL encryption to ensure the security and confidentiality of your data.
• SOC Compliance: Adhering to the requirements of SOC 1, SOC 2, and SOC 3 standards to maintain confidentiality and integrity of the data.
• GDPR & CCPA Compliance: Complying with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) to safeguard the privacy rights of users based in the EU and California.

Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Rectification: You can request the correction of inaccurate or incomplete data.
• Erasure: You may request the deletion of your personal data, subject to certain conditions.
• Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your personal data for certain purposes, such as direct marketing.
• Withdraw Consent: If we rely on your consent to process your data, you can withdraw that consent at any time.

To exercise these rights, please contact us at enterprise@deepqueryengine.com.

Third-Party Links

Our platform may contain links to external sites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: