Refund Policy

Effective Date: 19th April 2025

Introduction

At DeepQuery, we are committed to delivering high-quality services through our DataNex platform. We understand that there may be instances where our services do not meet your expectations. This Refund Policy outlines the circumstances under which you may request a refund and the process for doing so.

Eligibility for Refunds

Refunds may be considered under the following conditions:

  • Technical Issues: If the platform experiences consistent downtime or technical failures that prevent access to core functionalities, despite reasonable attempts to resolve the issue.
  • Non-Delivery of Promised Features: If key features or functionalities essential to the product's advertised value are missing or not functioning as described.
  • Unclear Marketing or Sales Practices: If the product was materially misrepresented during the sales process.

Please note that change of mind or lack of use are not valid grounds for a refund.

Refund Request Process

To initiate a refund request:

  1. Contact Customer Support: Submit a refund request to our customer support team at enterprise@deepqueryengine.com, providing relevant details about your purchase, such as order number, date of purchase, and reason for the refund.
  2. Evaluation: Our support team will evaluate your request based on the eligibility criteria mentioned above.
  3. Refund Decision: If your request meets the eligibility criteria, we will initiate the refund process.

Refund Timeline

Approved refunds will be processed within 5–7 business days.

Refund Method: Refunds will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.

Exclusions

Refunds are not available for:

  • Change of Mind: If you decide that you no longer want to use our software or services but it is functioning as intended and there are no technical issues.
  • Third-Party Products/Services: Refunds are not available for products or services provided by third-party vendors, even if they are sold through our platform. Please refer to their respective refund policies.

Policy Updates

This Refund Policy may be updated from time to time. The most current version will be available on our website. We encourage you to review this policy periodically to stay informed about our refund practices.